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24/7 Live Technical Support

A lot of web hosting companies will say they have 24/7 support. But what this really means is they have an email address you can send an email to 24/7. You may not hear back from them for days. Meanwhile, you sit, with a broken site, trying to explain to others what is happening. This isn't the case with Ephective.

Always-On

Fueled by more energy drinks than may be healthy, our support staff is always online – waiting for your question.

Web Interface

All tickets are submitted through an easy to use web interface located at our support site, http://suresupport.com.

Once a ticket is submitted, you can leave and wait for an email, notifying you of an answer to your question.

1-hour Guarantee

Your question WILL BE ANSWERED within 1 hour. Let that sink in for a while. We've all called tech support at some point in our lives, and explaining the problem usually takes 1 hour. Most of the time your questions will be answered sooner, often in as little time as 10 minutes.

Knowledge Is Power

Our online documentation covers almost all aspects of developing a website. A search utility is supplied in addition to frequently asked questions. View our Online Documentation.

Supervisors Review Every Single Tech Support Ticket

Each tech support ticket thread is reviewed by a Supervisor within 24 hours. If you open up a tech support ticket - not only will you receive a one-hour response, but within 24 hours a Supervisor will make sure that everything was resolved to your complete satisfaction.